ITSM, or Information Technology Service Management, is a pivotal approach employed by businesses to align their IT services with overall needs. Kritech Technologies, recognizes the significance of this methodology, focusing on ensuring the seamless and efficient operation of technology-driven processes. By establishing standardized practices and frameworks, we enhance the planning, delivery, and overall operation of our IT services. Leveraging frameworks like ITIL, we meticulously structure our IT services, define roles, and implement best practices.